Team Blog
QA, Help and Live Chat Widget
Comments
Thank you for all your support.
International characters support
You visitors can now enter comments in any language, SnapABug now supports international character sets.
You visitors can now enter comments in any language, SnapABug now supports international character sets.
Multi-language form
SnapABug is now available in the following languages:
- Deutch (German)
- 汉语 (simplified Chinese)
- English
- Español (Spanish)
- Français (French)
- 日本語 (Japanese)
To configure your widget language, simply go to the SnapABug configurator at http://www.snapabug.com/configurator.jsp and select your preferred language.
(You will need to update the code on your website for this change to take effect)
If our translation is not accurate, please let us know and we will be happy to correct it quickly.
Also, If you would like to use SnapABug in a different language, please send us a note and we will work with you to translate the messages.
Custom button
You now change the look of the Help button to match your site.
Check out the Custom Image configuration in the configurator, under the tab: “Get the code”
What a day! Thank you for all the kind articles about SnapABug.
Here is a quick Roundup:
MakeUseOf:
Get Visual Feedback Widget For Your Site
KillerStartup:
Customer Support Goes Visual
Digital Inspiration:
A Help Button for your Website that can also Capture Screenshots
wwwhat’s new :
[English]: SnapABug - A good way to help our customers online
[Spanish]: Una buena forma de ayudar a nuestros clientes online
[Portuguese]: Uma boa forma de resolver os problemas dos clientes da nossa web
Get your own help widget at: SnapABug.com
We just released SnapABug, a new and visual way to request customer support.
SnapABug helps web site operators to help their customers faster.
Most support interaction could be much faster if the support team could see what their customers are seeing when they are requesting support. But today the only way to do this is to either ask the user for a screen capture (not easy and slow) or start an online meeting (requires everybody to be available at the same time).
With SnapABug, your support team receives a snapshot of the user web page display, along with additional debug information directly with the support request. With this information in hand, the support team can provide more targeted information to your users, improving customer satisfaction while saving time (and therefore money).
Check it out at: http://snapabug.com and join our beta program to get the SnapABug Help widget on your website.
We can’t wait for you to start using SnapAbug.
Jerome.
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