We just released SnapABug, a new and visual way to request customer support.

SnapABug helps web site operators to help their customers faster.

Most support interaction could be much faster if the support team could see what their customers are seeing when they are requesting support. But today the only way to do this is to either ask the user for a screen capture (not easy and slow) or start an online meeting (requires everybody to be available at the same time).

With SnapABug, your support team receives a snapshot of the user web page display, along with additional debug information directly with the support request. With this information in hand, the support team can provide more targeted information to your users, improving customer satisfaction while saving time (and therefore money).

Check it out at: http://snapabug.com and join our beta program to get the SnapABug Help widget on your website.

We can’t wait for you to start using SnapAbug.
Jerome.