Team Blog

We recently added new optional settings in your SnapABug configurator for you to specify if you to enforce encrypted data transfer and to require a valid login for the case viewer. The case viewer displays all information on your user environment, the user location, the page screenshot, etc. for a given problem report. By default, you can share the unique case URL with anybody, but if you are dealing with sensitive information, it is a good idea to restrict the case access.

To enable this extra security functionality, sign-in in your account, and go in the Configuration tab of the configurator. Once you expand the Advanced settings, you will notice the new Extra security section:

In this new video, learn more about SnapABug online and offline support solution.

ZenDesk is a help desk platform that simplies the customer support management process for both the enterprise and the customer.

Using SnapABug with Zendesk, you can now receive the remote screenshot and detailed information captured by SnapABug in your Zendesk support requests directly and help your customers faster.

Here is how a support request generated by SnapABug looks like in Zendesk:

Configuring SnapABug for Zendesk:

1. Sign Up at http://snapabug.com

2. Define how you want the button to look like, grab the javascript code from the configurator and place it on your website

There are many feedback button, support button and contact us button options available.
If you want to provide high quality customer care as a priority, while still providing a link to your feedback or discussion forum, you can now do it using SnapABug.

In the SnapABug configuration page, simply check the box “Add a link to a discussion or feedback forum”

Here is a view of the support request form with the link activated:

We want SnapABug to fit you business needs, and have developed this change based on customer feedback. Please let us know how we can make SnapABug even more useful for you.