CRM and Help Desk solutions such as Salesforce and Zendesk are simple to use, yet they are also powerful by letting you customize your data set to best match your business model.

Today we are proud to announce that SnapABug now leverages this flexibility by enabling you to customize how information collected by SnapABug is loaded into Salesforce CRM or Zendesk Help Desk fields.

To access this new powerful option, simply go to your Widget Configurator, select the “Set Destination” tab and in the “Advanced” section you will find the custom data mapper.

Use it to select any data collected by SnapABug, including JavaScript variables and custom text and map it to a standard or custom field in the destination system.

Give it a try and please do not hesitate to contact us if you have any question.