The TimZon Team Blog

Since we’ve introduced SnapABug Salesforce CRM integration last month, we’ve been working hard to get Salesforce certified.

We are proud to announce that SnapABug is now a Salesforce certified application partner

It means that you can trust SnapABug to meet the highest standards set by Salesforce.com for information security and operating policies.

We’ve made several improvements to meet Salesforce.com security requirements. All our existing customers already benefits from those improvements automatically. We also hope that it will make new customers more confident knowing that our system is backed by one of the world’s premier on-demand platform provider.

We are working on new functionalities to make our Salesforce CRM integration even more powerful. Watch this blog and Follow-us on twitter (@snapabug) to learn more.

ZenDesk is a help desk platform that simplies the customer support management process for both the enterprise and the customer.

Using SnapABug with Zendesk, you can now receive the remote screenshot and detailed information captured by SnapABug in your Zendesk support requests directly and help your customers faster.

Here is how a support request generated by SnapABug looks like in Zendesk:

Configuring SnapABug for Zendesk:

1. Sign Up at http://snapabug.com

2. Define how you want the button to look like, grab the javascript code from the configurator and place it on your website

3. In the “configuration” tab, select the action “create a Zendesk support request”


That’s it. You are all set to start seeing what you visitors are seeing from Zendesk.

FogBugz is a great issue and customer request tracking system.
We’ve launched a couple of weeks ago our initial integration with FogBugz and we are happy to announce today the release of an even better integration between SnapABug and FogBugz, Making it easier to record customer support actions in FogBugz from your SnapABug help widget.

Here is an example of a FogBugz bug generated by SnapABug.
From one place, you get all the information you need to support your customer effectively.

The problem along with all the debug information such as location, url where the user was when he/she requested support, the operating environment and browser versions, language and additional plugins installed on the user machine) are in the FogBugz Support Request.
Both OS and Browser are automatically added as tags to the ticket, letting you easily find all problems experienced on Internet Explorer 6 for example.
But more importantly, the snapshot of the webpage as seen by the user is directly available in FogBugz.

Go ahead, give it a try.

Here is how to configure your SnapABug widget to report support requests to FogBugz.

- In the SnapABug configurator, select “create a FogBugz case” from the action list

- Enter your FogBugz url and a valid user credential, then click “Validate Connection”. Don’t worry, we do not keep the password, it is only used once to generate a token that will allow SnapABug t talk to your FogBugz system.

- Select a project and an area where new support requests will be directed

- Click “Save”

That’s it!
You are now all set to receive your SnapABug requests directly in FogBugz.