Thanks to the new Pivotal Tracker API, SnapABug can now automatically upload web page snapshots to your Pivotal stories.
Check out the screen capture:

We also took advantage of this upgrade to add more debug information such as OS and Browser version to the Pivotal Tracker Story.
Pivotal Tracker is a great agile project management solution that enables real time collaboration around a shared, prioritized backlog.
Streamline your QA reporting process today by combined SnapABug with Pivotal Tracker.
Give it a try now!
CRM and Help Desk solutions such as Salesforce and Zendesk are simple to use, yet they are also powerful by letting you customize your data set to best match your business model.
Today we are proud to announce that SnapABug now leverages this flexibility by enabling you to customize how information collected by SnapABug is loaded into Salesforce CRM or Zendesk Help Desk fields.
To access this new powerful option, simply go to your Widget Configurator, select the “Set Destination” tab and in the “Advanced” section you will find the custom data mapper.

Use it to select any data collected by SnapABug, including JavaScript variables and custom text and map it to a standard or custom field in the destination system.
Give it a try and please do not hesitate to contact us if you have any question.
We recently added new optional settings in your SnapABug configurator for you to specify if you to enforce encrypted data transfer and to require a valid login for the case viewer. The case viewer displays all information on your user environment, the user location, the page screenshot, etc. for a given problem report. By default, you can share the unique case URL with anybody, but if you are dealing with sensitive information, it is a good idea to restrict the case access.
To enable this extra security functionality, sign-in in your account, and go in the Configuration tab of the configurator. Once you expand the Advanced settings, you will notice the new Extra security section:
There are many feedback button, support button and contact us button options available.
If you want to provide high quality customer care as a priority, while still providing a link to your feedback or discussion forum, you can now do it using SnapABug.
In the SnapABug configuration page, simply check the box “Add a link to a discussion or feedback forum”

Here is a view of the support request form with the link activated:

We want SnapABug to fit you business needs, and have developed this change based on customer feedback. Please let us know how we can make SnapABug even more useful for you.
Multi-language form
SnapABug is now available in the following languages:
- Deutch (German)
- 汉语 (simplified Chinese)
- English
- Español (Spanish)
- Français (French)
- 日本語 (Japanese)
To configure your widget language, simply go to the SnapABug configurator at http://www.snapabug.com/configurator.jsp and select your preferred language.
(You will need to update the code on your website for this change to take effect)
If our translation is not accurate, please let us know and we will be happy to correct it quickly.
Also, If you would like to use SnapABug in a different language, please send us a note and we will work with you to translate the messages.
Custom button
You now change the look of the Help button to match your site.
Check out the Custom Image configuration in the configurator, under the tab: “Get the code”
We are really exited to announce the release of TimZon’s screen capture capability
To take a screenshot of your screen using TimZon, simply click on this icon in the recorder toolbar:
TimZon screen capture function enables you to more effectively communicate visually.
It can be used to easily demonstrate a problem, a new design or more generally to show others anything from your computer screen and talk about it rather than writing a long and complex email description.
Please feel free to try it and let us know what you think about it. We are looking forward for your feedback.
>> Free Sign Up

We just released a new version of TimZon. Here are the changes:
- You can now use your keyboard to control the video recording:
<Space> : pause or continue the video recording.
<Esc>: stop recording.
- The video title is now optional. You can leave it blank if you don’t feal like giving a title to your video.
- TimZon tries to determine your time zone automatically, so you don’t have to manually select it. If you still want to change it, go to the Settings menu and feel free to use a different one.
- We also introduced multiple interface changes to show what video is currently playing, preview the title of the video before playing it and much more…
Check it out. » Free Sign Up