Team Blog

In this article from TechVibes we reveal how SnapABug came about:
http://www.techvibes.com/blog/snapabug-the-story-of-a-techstars-incubation

Please keep the comments and feature requests coming, they really drive how we build SnapABug for you.

SnapABug now lets you have multiple widget configuration attached to a same profile.

This is extremely handy when you want requests from your development environment sent to your bug tracker while support requests from production should go to your help desk.

The multi widget option is also used by our customers with a white label solution who need support requests sent to a specific organization based on the website they originated from.

The multi widget option is available for SnapABug Business and Enterprise.

Discover other benefits of SnapABug, by checking out our features page.

The Web Marketing Blog (WEBマーケティング ブログ) wrote a very detailed review of TimZon (with a lot of screenshots)

Original Japanese Version: [Click here]

English Translation: [Click here]

We just released SnapABug, a new and visual way to request customer support.

SnapABug helps web site operators to help their customers faster.

Most support interaction could be much faster if the support team could see what their customers are seeing when they are requesting support. But today the only way to do this is to either ask the user for a screen capture (not easy and slow) or start an online meeting (requires everybody to be available at the same time).

With SnapABug, your support team receives a snapshot of the user web page display, along with additional debug information directly with the support request. With this information in hand, the support team can provide more targeted information to your users, improving customer satisfaction while saving time (and therefore money).

Check it out at: http://snapabug.com and join our beta program to get the SnapABug Help widget on your website.

We can’t wait for you to start using SnapAbug.
Jerome.

Thank you StickerGiant for the awesome TimZon stickers.

We recently had the pleasure of being interviewed by Bas de Baar for his Project Shrink Blog.

You can see the Video PodCast of the interview (and part of the TimZon team) at: http://blog.softwareprojects.org/timzon-global-virtual-1652.html

Project Shrink is a very good resource for project managers navigating today’s distributed and virtual environment.  Check it out and subscribe at: http://blog.softwareprojects.org/

Project Shrink Video PodCast about TimZon

In this long overdue post, I would like to tell you more about what the TimZon team is up to (it also explains why you haven’t heard much from us lately).

For the last few weeks, we work closely with you TimZon users and also new potential users to gather more information about what you would like TimZon to do better for you.

Based on this feedback, we are hard at work developing the latest and best version of TimZon.

Here are some of the highlights of what to expect in this upcoming release:

- We realize that you may not always want to be in front of a camera and will now offer the ability to minimize the camera. Down the road, we will also be able to only record your voice if you only wish to do so.

- In the current version, the drawing area for the whiteboard is pretty small, and not that useful. The whiteboard will almost cover the entire screen, giving you enough space to describe the most complex ideas visually. In addition, Images upload and later screen capture will let you show and comment; This will be ideal to provide feedback on user interface or graphic designs.

We are really exited about those changes and more I didn’t describe here, but still need few more days to fully test this release to provide you with a solution of quality.

We would really like to hear back from you and learn about other changes you would like to see, to make TimZon a better solution for you. Feel free to contact us by email, by replying to this post or any other way.

Thank you,
The TimZon team.

Did we mentioned that we now have a Facebook fan page?
You can find it at: facebook.timzon.com

We are regularly posting information there, as well as on this blog and on twitter.

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In today’s global environment, remote teams have become experts at sharing the pain of working around time zones, by starting early every other week or by taking the late conference call from home. When working on multiple projects this means late and early calls most days of the week and Sundays (because it is already Monday somewhere).

With TimZon the communication is asynchronous; this means you can do it on your own time. As soon as you have an idea, feedback or just something that you want to share, you can simply start TimZon and record a video. Your correspondent will also get it on his own time, without loosing any value of the message. You can add more information through comments, links and diagrams if needed.

Please share your virtual (distributed) team experience with us and how we could make TimZon a better tool to help you in your daily communication.

Thanks,
The TimZon team.

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