The TimZon Team Blog

SnapABug to Present at Google I/O 2010 Developer Sandbox

Jerome Breche — Wed, 03 Mar 2010 21:52:41 +0000

We are thrilled to have been invited to present at the upcoming Google I/O conference.

We’re to be part of the Developer Sandbox and look forward to sharing our experiences developing applications with Google App Engine and Google Web Toolkit (GWT).

The conference is on May 19-20 in San Francisco and if you haven’t registered yet, you can click here to register. (Do it soon, it will sell out very quickly).

Custom data mapping for Salesforce and Zendesk

Jerome Breche — Tue, 09 Feb 2010 16:28:00 +0000

CRM and Help Desk solutions such as Salesforce and Zendesk are simple to use, yet they are also powerful by letting you customize your data set to best match your business model.

Today we are proud to announce that SnapABug now leverages this flexibility by enabling you to customize how information collected by SnapABug is loaded into Salesforce CRM or Zendesk Help Desk fields.

To access this new powerful option, simply go to your Widget Configurator, select the “Set Destination” tab and in the “Advanced” section you will find the custom data mapper.

Use it to select any data collected by SnapABug, including JavaScript variables and custom text and map it to a standard or custom field in the destination system.

Give it a try and please do not hesitate to contact us if you have any question.

SnapABug certified Salesforce application partner

Jerome Breche — Wed, 03 Feb 2010 05:14:33 +0000

Since we’ve introduced SnapABug Salesforce CRM integration last month, we’ve been working hard to get Salesforce certified.

We are proud to announce that SnapABug is now a Salesforce certified application partner

It means that you can trust SnapABug to meet the highest standards set by Salesforce.com for information security and operating policies.

We’ve made several improvements to meet Salesforce.com security requirements. All our existing customers already benefits from those improvements automatically. We also hope that it will make new customers more confident knowing that our system is backed by one of the world’s premier on-demand platform provider.

We are working on new functionalities to make our Salesforce CRM integration even more powerful. Watch this blog and Follow-us on twitter (@snapabug) to learn more.

Live Chat individual status

Jerome Breche — Wed, 13 Jan 2010 15:02:51 +0000

You asked us for a way to easily see who is online and who is offline and we just added this capability to the configurator.
Simply go to the “Chat” tab and a green dot will be next to online users, while offline users get a grey dot. Easy!

SnapABug - the story of a TechStars incubation

Jerome Breche — Thu, 07 Jan 2010 18:27:47 +0000

In this article from TechVibes we reveal how SnapABug came about:
http://www.techvibes.com/blog/snapabug-the-story-of-a-techstars-incubation

Please keep the comments and feature requests coming, they really drive how we build SnapABug for you.

Multi Widget

Jerome Breche — Mon, 04 Jan 2010 19:50:25 +0000

SnapABug now lets you have multiple widget configuration attached to a same profile.

This is extremely handy when you want requests from your development environment sent to your bug tracker while support requests from production should go to your help desk.

The multi widget option is also used by our customers with a white label solution who need support requests sent to a specific organization based on the website they originated from.

The multi widget option is available for SnapABug Business and Enterprise.

Discover other benefits of SnapABug, by checking out our features page.

Advanced security for your bug reports

Jerome Mouton — Thu, 24 Dec 2009 20:53:19 +0000

We recently added new optional settings in your SnapABug configurator for you to specify if you to enforce encrypted data transfer and to require a valid login for the case viewer. The case viewer displays all information on your user environment, the user location, the page screenshot, etc. for a given problem report. By default, you can share the unique case URL with anybody, but if you are dealing with sensitive information, it is a good idea to restrict the case access.

To enable this extra security functionality, sign-in in your account, and go in the Configuration tab of the configurator. Once you expand the Advanced settings, you will notice the new Extra security section:

How does SnapABug works?

Jerome Breche — Fri, 11 Dec 2009 23:22:05 +0000

In this new video, learn more about SnapABug online and offline support solution.

SnapABug for Zendesk

Jerome Breche — Thu, 10 Dec 2009 20:49:38 +0000

ZenDesk is a help desk platform that simplies the customer support management process for both the enterprise and the customer.

Using SnapABug with Zendesk, you can now receive the remote screenshot and detailed information captured by SnapABug in your Zendesk support requests directly and help your customers faster.

Here is how a support request generated by SnapABug looks like in Zendesk:

Configuring SnapABug for Zendesk:

1. Sign Up at http://snapabug.com

2. Define how you want the button to look like, grab the javascript code from the configurator and place it on your website

3. In the “configuration” tab, select the action “create a Zendesk support request”

That’s it. You are all set to start seeing what you visitors are seeing from Zendesk.

Too many feedback buttons?

Jerome Breche — Fri, 04 Dec 2009 20:41:56 +0000

There are many feedback button, support button and contact us button options available.
If you want to provide high quality customer care as a priority, while still providing a link to your feedback or discussion forum, you can now do it using SnapABug.

In the SnapABug configuration page, simply check the box “Add a link to a discussion or feedback forum”

You can customize the header and link text and where the link will send your visitors.

Here is a view of the support request form with the link activated:

We want SnapABug to fit you business needs, and have developed this change based on customer feedback. Please let us know how we can make SnapABug even more useful for you.