There are many feedback button, support button and contact us button options available.
If you want to provide high quality customer care as a priority, while still providing a link to your feedback or discussion forum, you can now do it using SnapABug.
In the SnapABug configuration page, simply check the box “Add a link to a discussion or feedback forum”
You can customize the header and link text and where the link will send your visitors.
Here is a view of the support request form with the link activated:
We want SnapABug to fit you business needs, and have developed this change based on customer feedback. Please let us know how we can make SnapABug even more useful for you.
FogBugz is a great issue and customer request tracking system.
We’ve launched a couple of weeks ago our initial integration with FogBugz and we are happy to announce today the release of an even better integration between SnapABug and FogBugz, Making it easier to record customer support actions in FogBugz from your SnapABug help widget.
Here is an example of a FogBugz bug generated by SnapABug.
From one place, you get all the information you need to support your customer effectively.
The problem along with all the debug information such as location, url where the user was when he/she requested support, the operating environment and browser versions, language and additional plugins installed on the user machine) are in the FogBugz Support Request.
Both OS and Browser are automatically added as tags to the ticket, letting you easily find all problems experienced on Internet Explorer 6 for example.
But more importantly, the snapshot of the webpage as seen by the user is directly available in FogBugz.
Go ahead, give it a try.
Here is how to configure your SnapABug widget to report support requests to FogBugz.
- In the SnapABug configurator, select “create a FogBugz case” from the action list
- Enter your FogBugz url and a valid user credential, then click “Validate Connection”. Don’t worry, we do not keep the password, it is only used once to generate a token that will allow SnapABug t talk to your FogBugz system.
- Select a project and an area where new support requests will be directed
- Click “Save”
That’s it!
You are now all set to receive your SnapABug requests directly in FogBugz.
Thanks to Mikhail for his great review of the SnapABug use case (In Russian)
The English translation can be found [here]
The Web Marketing Blog (WEBマーケティング ブログ) wrote a very detailed review of TimZon (with a lot of screenshots)
Original Japanese Version: [Click here]
English Translation: [Click here]
PATEMBE has good review of how and why SnapABug works. Check it out at: http://patembe.com/en/2009/09/29/snapabug-tambahkan-tombol-help-pada-website-blog-anda/
MicroMents says: “Help Button Lets Visitors Report Problems through Screenshots”. Read more at http://microments.com/floating-help-button-for-your-website-take-help-of-your-visitors-to-snapabug/544
{ijifari.com} review: ”…SnapABug has come up with a more innovative idea with their Help button…”. http://ijafri.com/2009/10/02/snapabug-an-innovative-feedback-help-button-for-websites/
Thank you for all the great reviews. Please keep them coming.
Thank you for all your support.
International characters support
You visitors can now enter comments in any language, SnapABug now supports international character sets.
Multi-language form
SnapABug is now available in the following languages:
- Deutch (German)
- 汉语 (simplified Chinese)
- English
- Español (Spanish)
- Français (French)
- 日本語 (Japanese)
To configure your widget language, simply go to the SnapABug configurator at http://www.snapabug.com/configurator.jsp and select your preferred language.
(You will need to update the code on your website for this change to take effect)
If our translation is not accurate, please let us know and we will be happy to correct it quickly.
Also, If you would like to use SnapABug in a different language, please send us a note and we will work with you to translate the messages.
Custom button
You now change the look of the Help button to match your site.
Check out the Custom Image configuration in the configurator, under the tab: “Get the code”
We just released SnapABug, a new and visual way to request customer support.
SnapABug helps web site operators to help their customers faster.
Most support interaction could be much faster if the support team could see what their customers are seeing when they are requesting support. But today the only way to do this is to either ask the user for a screen capture (not easy and slow) or start an online meeting (requires everybody to be available at the same time).
With SnapABug, your support team receives a snapshot of the user web page display, along with additional debug information directly with the support request. With this information in hand, the support team can provide more targeted information to your users, improving customer satisfaction while saving time (and therefore money).
Check it out at: http://snapabug.com and join our beta program to get the SnapABug Help widget on your website.
We can’t wait for you to start using SnapAbug.
Jerome.
Comments
Back to top